“The data collection thing,” he corrected. “You sent out a link last week, remember? The ‘Client Satisfaction Survey’?”
“How did you turn this around so fast?” the CEO asked.
At 9:00 AM Friday, she presented the report to the board. The CEO, a woman who never smiled, actually did when she saw the trend lines.
“I don’t have the app,” she said. “How do I even download the results?”
The Download That Wasn’t There
Marcus, who had the calming demeanor of a late-night jazz DJ, didn’t even look up from his monitor. “Did you use Microsoft Forms?”
