This post is for informational purposes. Features and screenshots of the OCASO Portal del Mediador are subject to change. Always refer to the official OCASO user manual and your mediation agreement.

For security, OCASO now requires multi-factor authentication (MFA). You will link your account to an authenticator app (like Google Authenticator or Microsoft Authenticator).

Gone are the days of endless phone calls, misplaced paperwork, and delayed approvals. The OCASO Mediator Portal is designed to centralize, streamline, and simplify the entire claims lifecycle. Whether you are a seasoned external adjuster or a new broker collaborating with OCASO, mastering this portal is essential for maximizing your productivity and service quality. In simple terms, the OCASO Portal del Mediador is a private, cloud-based digital workspace. It acts as the operational bridge between OCASO’s internal systems and the external mediation network (adjusters, brokers, and agencies).

| Problem | Likely Cause | Solution | | :--- | :--- | :--- | | | Browser timeout for security | Increase auto-save frequency. Write long reports in a Word doc, then copy-paste. | | Cannot upload PDF | File exceeds 10MB limit | Compress the PDF using free tools (e.g., Smallpdf or Adobe online). | | Claim not appearing | Wrong policy number entry | Double-check the policy number; if correct, use the portal’s “Synchronize Data” button (top right). | The Bottom Line The OCASO Portal del Mediador is more than a compliance tool – it is a competitive advantage. Mediators who embrace the portal’s end-to-end digital workflow close claims faster, receive fewer follow-up calls, and build stronger trust with both OCASO and their mutual clients.