If you are starting fresh, choose ITIL v4 . If you are using v3, do not "rip and replace." Instead, adopt the Guiding Principles and the Value Streams approach to evolve your v3 environment.
Enter (2019), which fundamentally rethinks how IT delivers value. This isn’t just an update; it’s a philosophical overhaul.
For over a decade, ITIL v3 (2011 edition) was the gold standard for IT Service Management (ITSM). It gave us a common language and a robust library of processes. However, in a world shifting to DevOps, cloud computing, and agile methodologies, the rigid, process-heavy nature of v3 began to feel like a straitjacket.
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