Fortigate Web Rating Override Not Working |link| May 2026

Marcus didn’t close his laptop that night. He wrote a sticky note on his monitor:

Marcus sighed. He’d personally whitelisted that exact URL two weeks ago.

He logged in. There it was: . The URL was listed with a big green checkmark – “Allow.” The static filter was above the FortiGuard category list. It should have worked. fortigate web rating override not working

action: block – reason: rating-error

Rating error.

Marcus realized the truth. The FortiGuard servers had been unreachable for the past six hours due to a DNS failure on WAN2. When a FortiGate can’t reach FortiGuard, it doesn't just "allow everything" – it falls back to a default action. In his profile, the fallback was set to .

He cleared his browser cache. Nothing. He tried a different PC. Blocked. He even set the override to “Allow” for the entire domain. Still, the FortiGate returned a cheerful yellow block page: Category: Adult / Sex Education. Marcus didn’t close his laptop that night

“It’s like the override doesn’t exist,” he muttered.