The second addon turned gray generic visitor names into colored badges: 🟠 Browsing returns page | 🔵 Third visit today | 🟢 Has item in cart but stuck on coupon field . Maya stopped asking “How can I help?” She started saying, “I see you’re trying to apply SAVE20 on the wireless earbuds — that code expired yesterday, but here’s a fresh one: FAST15.”
The third addon seemed boring: captures chats when agents are offline. But instead of a cold “Leave a message” form, it used the customer’s browsing history to auto-fill their product and question. Then it slotted the conversation back into the live chat timeline when Maya returned, complete with a one-click “Reply via email or chat” toggle. codychat addons
That night, Maya messaged the CodyChat forum: “Addons aren’t cheating. They’re survival.” The second addon turned gray generic visitor names